Skip to content

Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

In this section
Share this page

Staying safe and avoiding harm

Everyone has the right to be treated with dignity and be free from abuse. If you think someone is at risk of abuse, you should call us immediately.

If you suspect abuse and you believe the adult is in danger, you should call 101.

Contact details

If you are worried about an adult at risk, you can contact adult social care by either:

  1. telephone: 0116 454 1004 (open 24 hours)
  2. in person, via the Customer Service Centre, 91 Granby Street, LE1 6FB (open Tuesday and Thursday 9.30am - 4.30pm)

What is abuse?

Abuse can take many forms:

  1. physical abuse, such as hitting, shaking, hair-pulling
  2. sexual abuse, such as rape or sexual assault
  3. psychological or emotional abuse, such as threats of harm, harassment, verbal abuse
  4. financial or material abuse, such as theft, fraud or exploitation
  5. domestic abuse which is perpetrated by someone who is 'personally connected' to the person. This can include, but is not limited to, financial, psychological, physical or sexual abuse
  6. discriminatory abuse – harassment or slurs based on a person’s race, sexuality or disability, for example
  7. organisational abuse in residential homes, nursing homes or hospitals.

What is safeguarding?

We often refer to ‘safeguarding’ work. This means:

  1. working with adults who have care and support needs to keep them safe and to prevent harm from happening in the first place
  2. responding to concerns about suspected harm and putting in place plans to help protect adults at risk.

How do we carry out our safeguarding work?

We work with our partners to keep adults at risk safe and respond to concerns.

Partners include:

  1. health professionals
  2. people working in the community
  3. voluntary or community groups
  4. the police.

We provide training to ensure workers and volunteers can identify signs of abuse. Our training also helps workers learn how to minimise the risk of abuse.

We respond to concerns or reports of abuse raised by professionals or members of the public.

We work with care providers, such as residential homes and nursing homes. We encourage them to share examples of good practice and we inspect them to make sure that they meet agreed standards.

We also work with Leicester safeguarding adults board. This independent board includes different agencies that work together to keep people safe. The board also conducts serious case reviews when things go wrong.

Elsewhere on the web

  1. NHS Choices has advice on doorstep safety, support for adults at risk, bullying at work and advice for people who are considering self-harm or suicide .
  2. Age UK and First Stop Care Advice provide information on staying safe at home.

Below are useful guides and factsheets on staying safe and avoiding harm:

  1. Age UK - info and factsheets
  2. First Stop Care Advice - info and factsheets