Storm Henk recovery grants FAQs

Internal flooding is where flood water has entered the inside of a property.

We have already visited households and businesses we are aware have been flooded. For other households and businesses, we will visit the property in due course.

We will contact you to arrange a visit.

A property is classified as ‘unliveable’ if you can’t live in it because of water damage, and cooking or heating appliances not working.

Applications for all grants and discounts will close on 18 March 2024. All eligible grants will be paid by 12 April 2024 (subject to confirmation).

Your application form will tell you what evidence we need, this will include:

Community Recovery Grant

• Bank account details – these must be for the applicant.
• Pictures of flooding, if you have them.
• Evidence of your residency if you are not named as liable for Council Tax at the property, for example a tenancy or license agreement.

Business Recovery Grant

• Bank account details of the business operating on the premises flooded.
• Evidence of your insurance policies or evidence that you have attempted to obtain insurance for the premises after January 2023.

We reserve the right to withhold relief, discounts or payments where we have been unable to satisfactorily establish your eligibility.

You can apply for a community recovery grant / council tax discounts via our online application form.

You can apply for a business recovery grant / business rate relief via our online application form.

Your family or friends may be able to complete the application on your behalf. If you are digitally excluded, call Customer Services on 0116 454 1019 and we will be in touch to arrange completion of an application with you by phone.

We are aiming to make decisions within ten working days of a completed application (with all evidence being provided). Payment will then be made as soon as possible.

If you are successful and do not receive a payment in your bank account 20 days after you have applied for the grant, email floodrecoverygrant@leicester.gov.uk for advice / assistance.

If you disagree with our decision, you can email floodrecoverygrant@leicester.gov.uk, stating the reason(s) why.

Grants will be paid by direct bank transfer, subject to you providing valid bank details which match those on your application. The payment will show on your bank statement as:

• LEICESTER CRG (for a Community Recovery Grant payment), or
• LEICESTER BRG (for a Business Recovery Grant payment).

Eligible Council Tax Discounts and Business Rates Relief will be applied directly to the relevant account. You will receive an updated bill confirming this.

Council tax and business rates accounts will not be placed in credit as a result of this scheme. Flood recovery grants will only be paid after other reliefs and discounts have been applied.

Email floodrecoverygrant@leicester.gov.uk and we will discuss alternative means of payment.