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Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

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Smartphone apps accessibility

We hope you find our smartphone apps easy to use. To help ensure this, we are committed to making our information and services accessible to all our users.

Leicester City Council is in the process of auditing our smartphone apps for accessibility. We aim to fix any issues found as quickly as possible.

What to do if you can’t access parts of our smartphone apps

If you need information found on our smartphone apps in a different format:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with our smartphone apps

We’re always looking to improve accessibility. If you find any problems, or think we’re not meeting accessibility requirements, contact the Web Management Team. Our email address is [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We are working to make continual improvements and are running a project to audit and fix any issues found with our commissioned developers and suppliers.

The Web Management Team prepared this statement on 23/06/2021.

It was last updated on 23/06/2021.