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Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

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Private rented housing enforcement

The council has the power to issue Civil Penalty Notices as an alternative to prosecution when a landlord operates unlawfully.

Civil Penalty Notices of up to £30,000 may be used by the council as an alternative to prosecution where there is evidence beyond reasonable doubt of certain offences, such as failure to:

  • comply with an improvement notice

  • license a property which requires a licence

  • comply with licence conditions

  • comply with an Overcrowding Notice

  • comply with HMO management regulation requirements

  • comply with the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020

  • comply with a Banning Order.

We adopted the use of civil penalties in 2019.

Find out more by downloading the policy and procedure (revised and amended in October 2024) from the bottom of this page.