Homelessness

We are committed to ensure no-one sleeping rough has to spend a second night on the streets.

Your rights if homeless

If you are homeless or threatened with homelessness, you have certain rights. We can help those that meet the legal criteria.

Find out about your rights

Homelessness Reduction Act - what it means for you

From 3 April 2018, all councils have extra duties to help all eligible people who are homeless, or threatened with homelessness in the near future.

Find out what this means for you

Housing help for care leavers

If you are aged 18 to 21 and spent at least one night in care when you were 16 or 17, our housing options service can help you find a place to live.

Find out more

Housing and homelessness support from domestic abuse

If you are fleeing domestic abuse, our housing options team may be able to help.

Find out more

Homeless advice for veterans

If you're leaving the armed services, or you are a former member, you may be entitled to extra help if you become homeless.

Find out more

Homeless upon leaving hospital

If you're discharged from hospital and have nowhere to live, we can offer advice and support.

Find out more

Homeless upon release from prison

Find practical support and help to find accommodation if you've just been released or are about to be released from prison.

Find out more

 
Customer services

Please note, the Customer Service Centre will be closed on bank holidays. 

Helpline

• 0116 454 1008 - (10am – 4:30pm Monday to Friday)
• Out of hours: 0116 221 2770 (Weekends, or 5pm to 8am Monday to Friday)

However, please note if you have a homeless emergency between 8am and 10am that cannot wait, you call 0116 454 1008 to be triaged.

If you are homeless in an emergency outside of these hours, please contact us on 0116 221 2770 for assistance.

We can offer you help or advice, if you are homeless, or are  likely to become homeless, for example in one of the following circumstances:

• You have received a notice from your landlord to leave your current home, or you have been illegally evicted by your landlord.
• You are living with someone else who has asked you to leave their home.  
• It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
• You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord.

Our commitment on homelessness

Our five-year strategy for tackling homelessness in Leicester was published in 2023. 

Contact us

Ring us on: 0116 454 1008
Send us a message

Duty to refer

The duty to refer requires certain named public authorities in England to notify a local housing authority, such as Leicester City Council, of service users they think may be homeless or at risk of becoming homeless. Please use the Homelessness Reduction Act Referral Form to notify us of such cases, so we can provide the appropriate support to the household.