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Emergency housing repairs

We provide a 24-hour emergency repairs service for faults that present an immediate risk to the health and safety of our tenants or members of the public.

Examples include:
  • Immediately dangerous electrical faults
  • Total loss of electrical power to your home
  • Uncontrollable and significant water loss causing damage to the fabric of the building
  • Total loss of heating and hot water facilities during the months October through to March
  • Significant structural damage causing an immediate risk to the health and safety of occupants or members of the public

Please note: emergency requests to secure properties after the loss or theft of keys may result in a charge being applied.

Report emergency repair

To report your emergency repair, please call:


Get help and advice for extreme weather conditions

Information and guidance on stop taps/valves, frozen pipes, boilers, flooding and power cuts.