Skip to content

Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

In this section
Share this page

Housing Online

With a Housing Online account, you can access many Housing services, including Housing repairs, rents and Leicester HomeChoice.

What is Housing Online?

Housing Online is our online system where Leicester City Council tenants can:

  • report, view and enquire about repairs to your council property
  • view your rent account and download rent statements
  • update your email or telephone contact details

If you have an existing Housing application with us you can:

  • bid for properties on our HomeChoice scheme
  • update your email or telephone contact details

How do I register for Housing Online?

Login or sign up for a Housing Online account

If you are a current Leicester City Council tenant, you can sign up and log in here.

  • If you have forgotten your housing application number, submit a query online for further instructions.
  • If you do not have your payment reference number or need assistance with signing up for an account, then please send us a message and we will get back to you.

I haven't submitted a housing application, how do I register?

If you have not yet applied for housing, you won't be able to sign up and create a Housing Online account until you have checked to see if you are eligible to apply to the housing register. 

Check if you qualify to apply for housing


If you have a joint housing application or joint tenancy, for example with a partner, then you will need to create the account in the first/main applicant or tenants name.

You must sign up using your own personal email account. If you do not already have your own email account you will need to get one before you can sign up to Housing Online.

I don't have an email address, how do I get one?

It is important that you use your own personal email address so that you receive updates from us. Do not use a friend of family member's email address.

There are many companies that provide email addresses for free and you can usually sign up for one within a couple of minutes without the need to provide any identification and you do not need to provide any bank account or credit card details to sign up for most email accounts.

To find one that is suitable for you, ask family or friends which provider they use, or do an internet search for a free email address.

We are not permitted to recommend any email providers and are not responsible for third party websites or organisations.