Organisations that can help with information and advice

If you are struggling to understand adult social care information or processes, you can contact the following organisations who may be able to help you.

Citizens Advice LeicesterShire
General advice on welfare benefits, debt, housing, employment, immigration, family issues and community care.
Phone 0808 278 7970 to get information over the phone or email.
Further information is on Citizens Advice Leicestershire’s Leicester webpages (linked above) including information about outreach services and various locations in the city.

Community Advice and Law Service
Provides specialist debt advice and specialist housing advice, including case work linked to appeals.
Phone: 0116 242 1120
Further information is on the Community Advice and Law Service website (linked above).

Age UK Leicester Shire and Rutland
Provides free, independent, confidential information and advice to people over 50.
Address: Clarence House, 46 Humberstone Gate, Leicester LE1 3PJ.
Drop in: Monday to Friday: 11am to 4pm.
Information and advice helpline: 0116 299 2278
Age UK also operate the Leicester carers support service, which provides information to anyone over the age of 18, who is looking after someone who could not manage without help.

Vista 
Provides support services for children and adults with sight loss in Leicester, Leicestershire in Rutland.
Vista, 16 New Walk, Leicester, LE1 6UB. Helpline: 0116 249 8839. Email: [email protected].

Headway Leicestershire, Leicester and Rutland
Provides support and services for adults with an acquired or traumatic brain injury.
Headway House, 4 Hospital Close, Leicester LE5 4WP.
Drop in: Monday to Friday: 9.45am to 2.45pm.
Tel: 0116 273 9763
Email: [email protected].

Mosaic 1898
A Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them).
2 Oak Spinney Park, Ratby Lane, Leicester Forest East, LE3 3AW
​Tel: 0116 2318 720.