Contact and response is the first point of social work contact for people aged 18 and above who are not currently involved with adult social care. Short term team. Has initial conversations to give advice or arrange support.

Enablement team works with people for up to 12 weeks to promote goals around their skills, strengths and abilities, to build self-esteem and connect people to their community.

Health transfers

Service manager: Andrzej Starba

Social work team supporting adults who are in hospital due to their physical health. Short term team. Has initial conversations to give advice or arrange hospital discharge support. Also works with people who are being supported by the reablement teams.

Independent living

Service manager: Jagjit Singh Bains

Direct providers of support to people across several teams:

care technology - assessment and installation of low-level equipment.
integrated crisis response service - short-term 24-hour support to people in crisis
LeicesterCare - 24-hour support to people using their pendant alarm
reablement - short term support, usually to promote independence following a hospital discharge.

Occupational therapy

Principal occupational therapist: Jo Coleman

Professionals assessing people’s ability to manage everyday activities. Give advice and equipment to work out practical solutions, including with adaptations to the home.

Adult social care work services

Head of service: Mark Abbott

Adult mental health

Service manager: Rakesh Ramphul

Social work team supporting adults below the age of 65 whose primary needs are with their mental health and who are involved with professionals from Leicestershire Partnership Trust. Supports with discharges from mental health wards. Takes direct referrals from mental health professionals. Includes the approved mental health professional team who assess people’s safety under the Mental Health Act and the deprivation of liberty safeguarding team who assess people whose liberty may be deprived.

Learning disabilities and transitions

Service manager: Sharon Charles-Cockerill

Social work team for adults with Learning Disabilities. The Transitions team can include working with some young people aged 16 and above to support with preparing for Adulthood. Accepts direct referrals into the service.

East locality

Service manager: Sezer Domac

Social work team supporting adults with physical health conditions or older people with dementia, including supporting discharges of older people from mental health wards. Provides longer term support to people who are in receipt of support from adult social care and either live in the east of the city or whose GP is part of the primary care network in the east. Also supports people living in residential or nursing homes.

West locality

Service manager: Mariya Muleya

Social work team supporting adults with physical health conditions or older people with dementia, including supporting discharges of older people from mental health wards. Provides longer term support to people who are in receipt of support from adult social care and either live in the west of the city or whose GP is part of the primary care network in the West.

Safeguarding and professional standards

Principal social worker: Jo Dyke

Team supporting learning and development across adult social care. Includes the Safeguarding Adults Board office which provides admin support to the board that oversees agencies working together to protect adults with care and support needs from abuse and neglect.

Practice implementation lead

Lyn Knights

One staff member working to embed a strengths-based approach across adult social care. This means building on the positives in people’s lives.

Services led by the director of adult social care and commissioning

Community wellbeing support

Service manager: Olaseinde Oke

Manages several teams:

Shared lives provide long-term support to shared lives carers, when people receive care and support in the carer’s family home.
Supported living aims to improve a person’s opportunity to enjoy and contribute to community life by preparing and supporting them moving into homes that have available support when needed.
The quality in care team works directly alongside people and providers to support people’s individual outcomes being delivered well, by highlighting what is working well and could improve.
Supported employment supports working age adults with autism and/or learning disabilities to find and maintain a job.

Business intelligence support

Head: Andy Humpherson

Business intelligence support is responsible for:

changes and development of the social care computer system, including staff training
the adult social care complaints team, which receives and responds to people who praise or complain about our support.
the adult social care administration service, whose staff support all our services with administrative tasks.

Adult social care projects and savings programme

Programme manager: June Morley

Responsible for the social care projects and savings programme, including:

making sure adult social care is ready for the Care Quality Commission inspections that began in September 2023.
projects looking at how adult social care can improve information, advice and guidance to people who draw on support (or who may need to) and carers.
project and programme management across social care teams.

Strategic commissioning

Head: Michelle Larke

Responsible for finding, developing and buying services to meet the needs of people who draw on support.

Contracts and assurance

Head: Annette Forbes

Considers whether services are of the expected quality and works with providers to support them to keep them to this standard.

This team also has responsibility for adult social care’s business performance reporting.

See how adult social care teams work together - non-accessible version (PDF)

How social care teams work together

Short term teams:

Contact adult social care out of hours, 0116 454 1004

emergency duty team
integrated crisis response service.

Contact adult social care during office hours, 8.30am to 5pm (Monday to Thursday), 8.30am to 4.30pm (Friday) , 0116 454 1004

contact and response
health transfers/integrated crisis response service
occupational therapy.

Longer term teams:

east locality
west locality
adult mental health
learning disabilities
occupational therapy.

Provider teams:

care technology
enablement
reablement
shared lives
supported living
occupational therapy.