Adult social care: how we work
A summary of all the teams within the council's adult social care division and how they work together.
Sections
Social care and education
Strategic director: Laurence Jones
As well as adult social care, the strategic director also looks after education and children's services.
Adult social care and safeguarding
Director: Ruth Lake
- Contact and response
- Health transfers
- Locality East
- Locality West
- Adult mental health
- Independent living
- Occupational therapy
- Safeguarding and professional standards
- Practice implementation lead
Adult social care and commissioning
Director: Kate Galoppi
- Learning disabilities and transitions
- Enablement
- Business intelligence support
- Adult social care reforms programme
Strategic commissioning
Head of Commissioning - Michelle Larke
Services led by the director of adult social care and safeguarding
Contact and response
Head of service: Helen Manning
First point of social work contact for people aged 18 and above who are not currently involved with adult social care. Short term team. Has initial conversations to give advice or arrange support.
Health transfers
Head of service: Mark Abbott
Social work team supporting adults who are in hospital due to their physical health. Short term team. Has initial conversations to give advice or arrange hospital discharge support. Also works with people who are being supported by the reablement teams.
Locality east
Head of service: Sezer Domac
Social work team supporting adults with physical health conditions or older people with dementia, including supporting discharges of older people from mental health wards. Provides longer term support to people who are in receipt of support from adult social care and either live in the east of the city or whose GP is part of the primary care network in the east. Also supports people living in residential or nursing homes.
Locality west
Head of service: Mariya Muleya
Social work team supporting adults with physical health conditions or older people with dementia, including supporting discharges of older people from mental health wards. Provides longer term support to people who are in receipt of support from adult social care and either live in the west of the city or whose GP is part of the primary care network in the West.
Adult mental health
Head of service: Rakesh Ramphul
Social work team supporting adults below the age of 65 whose primary needs are with their mental health and who are involved with professionals from Leicestershire Partnership Trust. Supports with discharges from mental health wards. Takes direct referrals from mental health professionals. Includes the approved mental health professional team who assess people’s safety under the Mental Health Act and the deprivation of liberty safeguarding team who assess people whose liberty may be deprived.
Independent living
Head of service: Jagjit Singh Bains
Direct providers of support to people across several teams:
- assistive technology - assessment and installation of low level equipment.
- integrated crisis response service - short term 24 hour support to people in crisis
- LeicesterCare - 24 hour support to people using their pendant alarm
- reablement - short term support, usually to promote independence following a hospital discharge.
Occupational therapy
Principal occupational therapist: Jo Coleman
Professionals assessing people’s ability to manage everyday activities. Give advice and equipment to work out practical solutions, including with adaptations to the home.
Safeguarding and professional standards
Principal social worker: Jo Dyke
Team supporting learning and development across adult social care. Includes the Safeguarding Adults Board office which provides admin support to the board that oversees agencies working together to protect adults with care and support needs from abuse and neglect.
Practice implementation lead
Lyn Knights
One staff member working to embed a strengths-based approach across adult social care. This means building on the positives in people’s lives.
Services led by the director of adult social care and commissioning
Learning disabilities and transitions
Head of service: Sharon Charles-Cockerill
Social work team for adults with Learning Disabilities. The Transitions team can include working with some young people aged 16 and above to support with preparing for Adulthood. Accepts direct referrals into the service.
Enablement
Head of service: Olaseide Oke
Manages the admin and business support teams and also provides support across several teams.
- Enablement works with people for up to 12 weeks to promote goals around their skills, strengths and abilities, to build self-esteem and connect people to their community.
- Shared lives provide long-term support to shared lives carers, when people receive care and support in the carer’s family home.
- Supported living aims to improve a person’s opportunity to enjoy and contribute to community life by preparing and supporting them moving into homes that have available support when needed.
- The quality in care team works directly alongside people and providers to support people’s individual outcomes being delivered well, by highlighting what is working well and could improve.
- Supported employment supports working age adults with autism and/or learning disabilities to find and maintain a job.
Business intelligence support
Head of service: Andy Humpherson
Business intelligence support is responsible for:
- changes and development of the social care computer system, including staff training
- the adult social care complaints team, which receives and responds to people who praise or complain about our support.
- the adult social care administration service, whose staff support all our services with administrative tasks.
Adult social care reforms programme
Programme manager: June Morley
Responsible for the social care reforms programme, including:
- making sure adult social care is ready for the Care Quality Commission inspections that began in September 2023.
- projects looking at how adult social care can improve information, advice and guidance to people who draw on support (or who may need to) and carers.
- project and programme management across social care teams.
Services led by the head of strategic commissioning
Commissioning head: Michelle Larke
Responsible for finding, developing and buying services to meet the needs of people who draw on support.
Contracts and assurance head: Annette Forbes
Considers whether services are of the expected quality and works with providers to support them to keep them to this standard.
This team also has responsibility for adult social care’s business performance reporting.
How social care teams work together
Short term teams:
Contact adult social care out of hours, 0116 454 1004
- emergency duty team
- integrated crisis response service.
Contact adult social care during office hours, 8.30am to 5pm, 0116 454 1004
- contact and response
- health transfers/integrated crisis response service
- occupational therapy.
Longer term teams:
- east locality
- west locality
- adult mental health
- learning disabilities
- occupational therapy.
Provider teams:
- assistive technology
- enablement
- reablement
- shared lives
- supported living
- occupational therapy.