Housing information pack - resources and housing factsheet
1. About this pack
This pack is part four of a suite of packs designed to provide information and links to resources about housing and accommodation options.
The suite of housing information packs includes:
Part One: information for those with support needs
Part Two: information for parents and carers
Part Three: information for people working in services
Part Four: resources and housing factsheet
Part Five: choice-based letting easy read guide
2. Factsheets
The information included here describes current local options to Leicester and is provided as general advice only.
Some of the guides to different housing and care opportunities included here were originally produced by Valuing People Now.
The advantages and disadvantages included at the end of each option are purely examples of possible pros and cons, to enable people to consider options fully. It’s always important to remember that each person’s circumstances and feelings about individual options will be unique to them.
3. Residential care factsheet
What is this option?
A residential care home is a communal setting where nursing, and/or personal care, and accommodation are provided together. The accommodation is purpose built and people living there have their own bedroom, usually with an ensuite bathroom and communal areas such as lounges, dining rooms and gardens. All meals and refreshments are provided, as well as housekeeping services, such as laundry and cleaning.
Family and friends are welcome to visit and people living there often have regular social activities organised for them. These homes provide 24-hour care and visits from GPs, dentists, physiotherapists and other services can be arranged.
There are two main categories of care homes: nursing homes that provide nursing care, and those that provide personal care but not nursing care, which are generally known as residential care homes.
Personal care involves physical assistance, or prompting with supervision, given to a person in connection with:
- eating or drinking
- using the toilet
- washing or bathing
- dressing
- oral care
- the care of skin, hair, and nails (except for nail care provided by a chiropodist or podiatrist).
For many people a care home is their sole place of residence and, although they do not legally own or rent their accommodation, it becomes their home. Care homes offer accommodation rather than ‘housing’ because it is neither self-contained nor offers security of tenure through tenancy or ownership rights. People living there are licensees and are only entitled to minimal notice to leave. There is an inclusive charge for accommodation, care, food, and other services.
Residential homes are owned and managed by public, private sector, or charitable bodies. Some homes specialise in the services they provide, for example for people with a learning disability and/or an autistic spectrum disorder, those with a sensory impairment, or older people.
Care homes are registered with the Care Quality Commission (CQC) under the Care Standards Act 2000 and are inspected by the CQC, who publish their inspection reports (cqc.org.uk).
How to access
People can self-fund to live in residential care but are often funded following an assessment of need by the local authority’s adult social care department. Where there are nursing needs, local health services may have joint funding responsibilities.
Homes are advertised on various websites. The carehome.co.uk website enables you to search for homes recommended by other people and the Leicester care directory has details of care homes available in the area: carechoices.co.uk/publication/leicestershire.
Advantages
- Access to care and support staff 24 hours a day.
- Regulated by CQC, which gives some guarantee of quality in both building and services.
- Meals provided.
- Activities may be arranged on or off-site.
- Other people for company and shared social activities.
- An inclusive fee for accommodation, care and support, and household expenses.
- Usually, a bespoke design to ensure the environment and facilities are suitable for people.
- Seen as a safe and secure environment.
Disadvantages
- Could feel institutional to some extent; life governed by rules. Often required to do things at set times with other residents as a group.
- Those sharing may not be compatible, for example noise of some residents may upset others.
- Limited living space and private space.
- A good care provider may not be good at property management and maintenance, and vice versa.
- Reduces independence and limits personal choice and control, little say over who you live with, who staff are, your lifestyle.
- No security of tenure.
- Loss of personal welfare benefits such as Disability Living Allowance, Personal Independence Payments and Attendance Allowance.
How the money works
If placed by a local authority, the authority will normally fund the placement. However, a financial assessment will be undertaken, and the person may have a financial contribution to make towards the costs. The person will not be eligible for housing benefit or any other income support-based benefits and will receive a personal allowance each week.
Other issues
Residential care is a less popular option than in the past. Most local authorities are seeking to reduce their dependence on residential care, and national policy favours alternatives that can offer a more personalised approach.
4. Unregistered shared houses and group home factsheet
What is this option?
A common form of provision for people with a learning disability and/or an autistic spectrum disorder is shared houses for a small number of people. Typically, this is for three to five people. There will be an established and funded level of support, which could be a 24-hour presence of support staff or less.
Each person has their own bedroom, and the rest of the property is communal space used by everyone. Usually this will include a lounge, kitchen and bathroom. There may be additional facilities like a sensory room, laundry, staff sleep-in room, and some will have ensuite bathrooms, rather than a shared bathroom.
What distinguishes an unregistered shared house from a similar building which is designated as a registered care home is whether the care and operational arrangements require registration with the Care Quality Commission as an ‘establishment’ or not. This is explored more fully in the notes section.
If personal care is provided (defined as physical and intimate touching and not including general social care or housing related support), the care provider will have to be registered as a domiciliary care provider by the Care Quality Commission (CQC), but this is different from the whole building and service being registered as a care home. In this circumstance it is only the personal care element of the service that is regulated and monitored by CQC.
How to access
In this type of provision, access is likely to be by a referral directly to the support provider. This would need to be completed by, or in conjunction with, the city council. It is usual practice for existing tenants to be consulted by the support provider and their views taken into consideration when offering a new tenancy, often holding meet and greet sessions for people to be introduced to each other.
There are many providers of group homes in the public, charitable and private sector. The landlord is usually a different organisation and may be either a private individual or a registered social landlord. People living in the property have a tenancy directly with the landlord.
Advantages
- Small group home may be less institutional than a similar registered care home.
- It may be possible for people living there to collectively have some say over who provides the care and support, how the building is run, and who is offered a room when vacancies arise.
- Fewer externally imposed rules and regulations, both building and services can be designed to meet individual needs.
- Separation of landlord function from care and support provision.
- Can have a tenancy and reasonable security of tenure, whereas in a care home there is no security of tenure.
Disadvantages
- Could be an absence of inspection and monitoring of the service by Care Quality Commission.
- No guarantee of minimum standards through any statutory process, unless support is funded in whole or in part by other contracts with the council, in which case the council should carry out reviews and monitoring as part of the contractual management.
How the money works
In these types of homes, arrangements can be varied but generally the person (if eligible) will be entitled to a range of welfare benefits, and as a tenant be able to claim benefits to meet the rent and eligible service charges. Sometimes there are ineligible charges which the person will need to pay and shared costs of household bills.
Care will be funded by adult social care which will contract with the care and support provider or give the person the equivalent as a direct payment or personal budget.
5. Council and housing associations – choice-based lettings factsheet
What is this option?
Housing provided by councils or housing associations is known as social housing. Housing associations are also called registered social landlords (RSLs). Both will have allocation policies prioritising people, dependent on their circumstances.
Leicester City Council’s housing allocation policy is available on the website: leicester.gov.uk/housing
As demand for housing exceeds supply, not everyone qualifies for accommodation via this route and there could be a long wait.
Tenancies with councils and housing associations give long term security to people. Often, care and support can be provided to people in their own home. This prevents people needing to move, and if a change in support provider is needed it can be done easily without impacting on the person’s home.
How to access
In Leicester, the city council operates a choice-based lettings scheme, Home Choice. Any accommodation owned by RSLs in the city is also let via the Home Choice process. This means you cannot and don’t need to make applications to individual housing associations. Where the landlord is a housing association, there may be a secondary application process or interview and the actual decision to offer the property to the applicant is made by the housing association.
To access Home Choice, you must be on the housing register. This is done by completing an online housing application form via Leicester City Council’s website. An applicant needs an email address to do this.
The choice-based lettings process
The applicant is placed in a band according to their priority for housing as set out in the housing allocation policy.
Band one is the highest and band three the lowest.
Some circumstances where there are health or social care needs can mean people are awarded a housing priority. Usually, supporting information is requested and this can be provided by health or social care professionals.
Properties are advertised as they become available each week and people can bid for properties that they are interested in.
People can bid on three properties a week and can only bid on ones that they are eligible for.
The successful person is the one who is in the highest band and has been waiting the longest.
Advantages
- Social housing is affordable housing and rents are set at affordable rates.
- Security of tenure. Tenants of RSLs usually have assured tenancies and council tenants have a secure tenancy.
- Rents in social housing are nearly always met in full by Housing Benefit or Universal Credit housing element for those who qualify.
- Quality and delivery of social landlords’ management and maintenance services are monitored and inspected and should be of a good standard.
Disadvantages
- Demand for social housing far exceeds supply. This high demand can mean it may take some time to get a suitable property.
- In some areas, certain types of properties may not be available or there may be low supply of these, meaning people cannot get what they need or there is a very long wait. This is often the case for wheelchair adapted properties, two-bedroom houses, and large four to six-bedroom houses.
How the money works
Housing associations and council rents are affordable rents, if people are eligible for Housing Benefits or Universal Credit housing element, it usually covers the full rent charge. If someone is under occupying a property and has spare bedrooms, they may lose some entitlement and have a shortfall to pay themselves.
Other issues
RSLs or the council may have specialised or supported living accommodation let outside of ordinary allocation policies. Information about these schemes should be available by contacting the organisation, website searches, or the adult social care department.
6. Renting in the private sector factsheet
What is this option?
This is renting an ordinary property from a private landlord. Private landlords are commercial organisations or individuals who are in business for a profit. This distinguishes them from local authorities and registered social landlords.
Private landlords come in various forms including:
- companies with a large portfolio of properties
- individuals or families with one or two properties only
- individuals or families who buy a property specifically to rent to a relative living with a disability.
How to access
Private landlords compete for tenants and, in principle, anyone can rent a property from them. The usual ways of finding a private sector property are:
- through a letting agency in the area
- an estate agent who deals in rental property
- advertisement in local papers
- a ‘to let’ board on a property
- web search
- shop noticeboard
- word of mouth.
Advantages
- Usually lots of choice.
- Sometimes it is the only way of getting the right type of property in the right place.
- If available, you can move in quickly and do not have to be on a waiting list.
- Some landlords will buy to order and have developed good relationships with councils, which regularly use the private rented sector to obtain housing.
Disadvantages
- Lack of security of tenure. Private landlords normally let on an assured short hold tenancy. This will last for an initial six months, thereafter the tenant can be asked to leave, with no rights of appeal, on what works out as two months’ notice. Note: it is possible for landlords to grant a longer initial tenancy.
- Rents are usually higher than local authorities and RSLs charge. Private sector rents are often termed market rents because the market determines the rent level.
- For people receiving benefits to support with housing costs, there is a maximum amount people renting from a private landlord can claim in Housing Benefit and Universal Credit. This is called local housing allowance and has set rates based on where you live, the number of bedrooms you need, and the rent you pay.
- Adaptations, where required, may be difficult to get as the landlord may be reluctant to agree major changes to their property.
- Quality of management and maintenance service may be poor or unreliable. Councils are responsible for regulating the sector and protecting tenants by ensuring landlords comply with relevant obligations.
- It is common for the landlord to require a deposit equivalent to at least a month’s rent. The council may run a scheme to help pay for these deposits.
How the money works
Rent eligible for Housing Benefit or Universal Credit is restricted by the local housing allowance (see lha-direct.voa.gov.uk/Secure/Default.aspx) and subject to determination by a rent officer.
Housing Benefit departments can make discretionary payments to cover higher rents in exceptional circumstances. People should seek advice on this prior to signing a tenancy as this may not be available.
Other issues
Despite reservations, renting in the private sector can sometimes be a good option particularly when someone wants a short term let, for example to try out living more independently, and where long term security of tenure is less of an issue.
Landlords must put a tenant’s deposit in a government approved tenancy deposit scheme, if it is an assured shorthold tenancy that started after April 6, 2007.
Landlords must comply with safety standards in homes they let, including gas and electrical installation safety, and fire, smoke, and carbon monoxide safety. They must provide tenants with proof that the property meets these safety standards.
7. Community networks factsheet
What is this option?
Community support networks are based on a small number of people living with a disability (up to about 10) who live near each other. Each person has their own home or flat, although some may choose to share.
One property in the network can be occupied by a community living worker who is a part-time volunteer. The worker provides a small amount of practical help to each member of the network, for example help with paying bills, correspondence, organising appointments and getting the right benefits. The worker is also employed to bring members together and help them form supportive relationships.
There is also a network manager who supports the workers and helps tenants with specific, possibly complicated issues like benefits. Each network manager will look after three or four networks. There is also an out of hours helpline.
The actual housing could be owned or rented and come from any source but, in practice, most networks are based on renting property from a local authority which wants to have a community network established as an option in their area.
Network members usually have an individual care and support package. The network manager, community living worker, and other members are not expected to be the sole basis of care and support, although it is possible for some people they could be.
How to access
A leading charitable provider of this type of community network can be the best starting point to check whether there is a suitable network nearby. See keyring.org.
Advantages
- Focus on abilities of network members. Can contribute to feelings of self-esteem and value.
- Can be a way of reducing social isolation.
- People have their own home which enables independence.
- Can get help in an emergency.
- Care and support are separate to the housing provided.
Disadvantages
- Schemes are not universally available and depend on a council taking the initiative to set up a scheme and provide funding. Several local authorities currently have established networks.
- Require sufficient, suitable properties that are close together and available at a similar time.
How the money works
The housing will be funded according to the type and tenure, most often via Housing Benefit or Universal Credit housing element. People who meet the criteria are likely to have a package of care and support funded through adult social care. There will be a financial assessment and a person may have contributions to make towards the costs of their care and support.
If available, the cost of the staff and running the network can be met by a range of combined funding through adult social care and/or personal budgets.
8. Shared lives factsheet
The shared lives scheme offers people who require care and support the opportunity to live independently. Shared lives matches people who need care and support with an approved carer. The carer usually shares their family home and life, providing care and support to the person with care needs.
Some people live with their shared lives carer, while others are regular daytime visitors. Some people combine daytime visits with overnight stays. Carers are self-employed and can support up to three people at one time.
Shared lives carers are carefully selected and trained by regulated shared lives schemes, with the goal of enabling people to benefit from an individual and highly personalised service.
In Leicester, the shared lives scheme is run by the city council, but they can be delivered by independent organisations as well. Schemes are regulated and inspected by the Care Quality Commission. Shared lives carers can provide:
- somewhere to live with support and care
- somewhere to stay for a short break
- somewhere to go for daytime support.
How to access
Local authorities refer people to shared lives schemes, so access is most commonly through adult social care departments. People with a personal budget and those that self-fund may be able to refer themselves to schemes.
Shared lives schemes normally have a team which recruits and supervises carers who will also assess a person’s suitability for shared lives. As part of the matching process, meetings and a trial living with the family are normally part of the process, unless arrangements are only short term.
Advantages
- For some people, living as a member of the family may be just what they want, a very positive choice.
- Studies show high levels of satisfaction by individuals in shared lives[1].
- Opportunity to be part of a carer’s social network.
- Opportunity for an ‘ordinary life’.
- Can provide committed and consistent relationships, with emotional as well as practical support.
- Can offer an individualised service.
[1] NAAPS, 2009, “An evaluation of the quality, outcomes and cost-effectiveness of shared lives”
Disadvantages
- No security of tenure. Technically the person placed will be a lodger and will most often be entitled to only four weeks’ notice.
- Placements may have to end for unexpected reasons, such as if the carer needs, or wants, to cease providing a service. This would mean having to move home again.
- Family carers may want to impose ‘house’ rules that the person doesn’t like. These should be discussed as part of the matching process to reduce any likelihood of this happening.
- Dependent on the carer, the degree of involvement in day-to-day family life may vary so it’s important to understand expectations prior to moving in.
Matching the person and carer is critical to success. The person and the family should agree the details of the arrangements together. The shared lives service provider will support these conversations and monitor how things are going.
How the money works
Care and support are funded by adult social care. A financial assessment will be undertaken, and the person may have to make some contributions to this.
If a person is eligible, Housing Benefit or Universal Credit housing element will fund or contribute towards the rent charge.
The person is likely to be expected to contribute to household bills and living expenses, such as food.
Arrangements for the payments to carers vary, but commonly it works like this:
- following the assessment of needs by adult social care, the amount of care and support the individual requires is agreed
- the person would claim other benefits that they would be entitled to receive.
Shared lives carers are paid a fixed fee, rather than an hourly rate, and are paid by the shared lives scheme they are registered with, which is usually funded by the council’s adult social care department, or the NHS.
Other issues
Details of local shared lives services can be found on Leicester City Council’s website: leicester.gov.uk/sharedlives.
Shared Lives Plus has a range of general information sharedlivesplus.org.uk.
The results of Care Quality Commission inspections of shared lives services are publicly available and can be found at cqc.org.uk.
9. Extra care and sheltered housing schemes factsheet
Extra care and Sheltered housing are two forms of specialist provision intended for older people, usually aged 55 plus.
Sheltered housing is usually a small block of 20 to 40 self-contained flats or bungalows with some communal facilities like a lounge, laundry facilities, and a guest suite for visitors. The dwellings are purpose designed for older people and will incorporate an alarm system to enable people to call for assistance should they need it. There are usually staff available during limited hours and their role may vary from low level support, checking welfare and wellbeing, signposting to other organisations and specialist services, and responding to emergencies to a more comprehensive ‘care co-ordinator’ role.
Extra care schemes combine accommodation with care and support services. Developments vary but typically there will be more extensive communal facilities including a lounge, activities room, IT suite, shop, café and/or restaurant, and onsite care and support staff providing personal care and domestic services.
Extra care schemes are again based on a collection of self-contained dwellings but can be much bigger extending to extra care villages of up to 300 properties.
How to access
Applications can be made to the landlord, most commonly a registered social landlord (RSL) or the local authority (council). Like other types of social housing for rent, it is likely that lettings are made through the local choice-based lettings system. However, in the case of extra care housing it is probable that a panel, which includes adult social care, will manage the process of allocating properties. This is because the council is likely to be funding care for occupants. In this case, you can use a referral from adult social care.
There is a minimum age limit for sheltered housing and extra care, which is 55 years, but schemes may set a higher minimum age of 60 or 65 years. Occasionally the criteria permit people who are disabled, but younger than the minimum age limit, to be housed.
Some sheltered and extra care schemes developed by housing associations have a mixture of property for rent and for sale (usually shared ownership). In the case of these mixed tenure schemes, it may be possible to buy rather than rent using support for mortgage interest (SMI), or other home ownership ideas (see separate leaflet). Additionally, there are also private development organisations that provide ‘retirement properties’ for people who can buy their own home.
Advantages
- Means living with people of a similar age.
- Property designed to be accessible and suitable for people with some physical frailty.
- Support is available close by and by emergency call system, giving a sense of being safe and secure.
- Possible to have additional care and support tailored to the person’s needs.
- Self-contained property with security of tenure, may even be possible to buy in some developments.
- Can have a range of facilities and activities on site.
Disadvantages
- Accommodation with communal areas and services are not what everyone wants.
- Sometimes rents are higher due to the additional services provided.
- Can sometimes be long waiting lists.
How the money works
Funding is like living in any other self-contained housing with some care and support. For those eligible, rent should be met through Housing Benefit or Universal Credit housing element, and care and support will be funded by adult social care, potentially with a personal contribution following a financial assessment. Day to day living expenses will be met by the person from their own income.
The financial arrangements between the landlord, care and support provider, and statutory agencies vary, so services available and affordability should be checked as part of the application process.
10. Routes to outright ownership factsheet
The following is an overview of possible options to outright ownership. Detailed information, consideration, and affordability checks should be given before making any decisions.
Ways of becoming an outright owner include:
- direct inheritance of family home, usually on the death of a parent
- a family purchase a property during their lifetime and then give it to their son or daughter
- purchase outright using support for mortgage interest (SMI), with a maximum value placed on the loan.
- on death of parent or other relative, sufficient funds are inherited to purchase a property
- someone has an income that qualifies them to take out a mortgage and buys a property.
In addition to outright ownership, people can become:
- a shared owner
- a joint owner.
How to access
Buying or inheriting a property is normally driven by the circumstances of the person and their family. The key exception is in using the government’s support for mortgage interest (SMI) payments.
Support for mortgage interest
If you’re a homeowner, you might be able to get help towards interest payments on your mortgage or loans you’ve taken out for certain repairs and improvements to your home. It’s paid as a loan, which you’ll need to repay with interest when you sell or transfer ownership of your home (unless you’re moving the loan to another property).
You usually need to be getting, or treated as getting, a qualifying benefit to get SMI.
If you qualify for support for mortgage interest (SMI), you’ll usually get help paying the interest on up to £200,000 of your loan or mortgage.
However, you can only get up to £100,000 if either:
- you’re getting Pension Credit
- you started claiming another qualifying benefit before January 2009 and you were below state pension age at that time
- if you’re already getting SMI and move to Pension Credit within 12 weeks of stopping your other benefits, you’ll still get help with interest on up to £200,000.
What you’ll pay back
The interest added to the loan can go up or down, but the rate will not change more than twice a year.
If you want to pay the loan back more quickly, you can also make voluntary repayments. The minimum voluntary repayment is £100 or the outstanding balance if it’s less than £100.
Advantages
- All the same benefits as any other owner including control, choice, self-esteem and status. Possible appreciation in value. Most options provide choice now and in the future.
- Best security of tenure.
- Can adapt and tailor property to requirements and wishes. No constraints set by landlord as, for example, in rented or shared ownership housing.
Disadvantages
- Not eligible for Housing Benefit as not paying any rent. Consequently, no financial assistance with maintaining and repairing property.
- Responsibilities of ownership.
- Having to deal with complexity of purchase (unless gift or inheritance), as well as organising ongoing maintenance and repair, including being able to contract for these.
- Some options require an amount of cash to meet costs, such as legal services, surveys and valuation, moving costs and other associated costs.
How the money works
This will depend on which of the routes to ownership is followed. If a property is gifted or inherited as a definite plan by the family, ideally some thought should also be given as to how long term maintenance and repairs will be organised and funded.
Two possibilities are:
- to put an additional sum aside, probably in a discretionary trust to meet these future costs
- if acceptable, sublet one or more rooms or part of the property, giving an income.
Other issues
It is clear there is a wide range of possibilities. How viable each is will depend on the person and their individual circumstances.
Organisations such as Mencap may also be able to offer some guidance, particularly in relation to inheritance and discretionary trusts.
Note that:
- Legal capacity is not required to inherit property, as no contract is involved.
- Property can be inherited directly. It may, however, be better in some circumstances to put the property in a discretionary trust.
Home ownership for long-term disabled (HOLD)
If you have a long-term disability and you are unable to buy a home in another shared ownership scheme that meets your needs, HOLD offers you the chance to buy a home on the open market, on shared ownership terms.
HOLD operates on the same basis as shared ownership. As a result, you can buy an initial share of a home worth between 10% and 75% of its market value. You will pay rent to the housing provider on the rest.
You can buy more shares in your home in the future, as and when you can afford to do so. This is known as ‘staircasing’. If you buy more shares, you’ll pay less rent. The amount of rent you pay will be based on the landlord’s share.
How to access
You may be eligible to buy a home through HOLD if you have a long-term disability and meet the following criteria:
- your gross annual household income is £80,000 or less [outside London, or £90,000 or less in London].
- you are a first-time buyer, you used to own a home but can’t afford to buy one now, or are an existing shared owner looking to move.
Find out how to apply: ownyourhome.gov.uk/scheme/hold
In Leicester, Advance Housing and Support Ltd offers the HOLD scheme and can be contacted at:
2, Witan Way, Witney, Oxfordshire OX28 6FH
Direct line: 01993 866 466
Reception: 01993 709 221
advanceuk.org/services/housing
Advantages
- Ownership is made more affordable for people.
- Get a leasehold interest in property so very secure, provided mortgage and rent payments are made.
- All advantages of ownership. Choice of where and how to live, type of property, self-esteem of owner.
- Share appreciation in value of property according to how much equity is purchased, but protected to some extent from falls in value where there is an element of grant subsidy.
- Have a responsible, regulated landlord for at least structural repairs and maintenance of building in flats and, under HOLD, can get a comprehensive maintenance service.
Disadvantages
- More complex than just renting, for example having to obtain a mortgage when on benefits. Can take longer to buy and sell.
- Costs of moving, legal, survey, and other fees of ownership must be met.
- Lease may place some restrictions on use of the property, for example forbidding sub-letting.
How the money works
A price or value limit is set for the type and size of property in the area.
The purchaser decides what share of the equity they can afford based on their financial circumstances. In the case of a person using support for mortgage interest (SMI), this may be based on the level of mortgage that can be obtained. Where a trust or family funds are used towards buying a share, this will reduce the amount that has to be borrowed.
The rent payable to the housing provider needs to be met and affordability of this scheme assessed, with consideration to any benefit entitlements that may support the financial outgoings.
Other issues
Home ownership arrangements can be complex, so it’s important to acquire good advice and ensure that any arrangement is affordable in the short and long term. It is also important to consider what would happen if your circumstances and income changed. Create a contingency so that you understand what your options would be.
11. Useful contact details
Housing options service, Leicester City Council 0116 454 1008
Available to give advice on homelessness matters.
Online housing related advice and enquiries can be made at: leicester.gov.uk/housing
Adult social care, Leicester City Council 0116 454 1004
Available to give advice and undertake assessments to determine care and support needs.
Online advice and information on support available leicester.gov.uk/adultsocialcare
Revenues and customer support, Leicester City Council
115 Charles Street
Leicester
LE1 1FZ
0116 454 1006
Advice on home ownership
For advice on general home ownership via government funding schemes:
homesandcommunities.co.uk/help-to-buy
MENCAP
mencap.org.uk has a range of information available.
Contact for Mencap’s wills and trust team: 020 7696 6925.