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Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

Discounts, exemptions and reductions

You may be entitled to certain council tax discounts and exemptions, depending on your personal circumstances.

Discounts

You may be entitled to a discount on your council tax bill in certain circumstances.

Exemptions

Some properties are exempt from council tax, which means there is no charge to pay.

Paying council tax when someone has died

You may be able to claim a discount or exemption, depending on how many people still live at the deceased person’s property.

Reductions for disabled people

You may qualify for a reduction in council tax if you or someone that lives with you is disabled, and your home is specially adapted to their needs.

Council tax support

Get help to pay up to 80 per cent of your council tax bill - if you are on a low income and have savings less than £6000. Pension-age council tax support can help towards 100 per cent of your council tax bill if you are on a low income and have savings less than £16000.

Council tax discretionary relief

You may be able to claim further support in the form of a short-term reduction in your council tax payments even if you already receive up to the maximum 80% council tax support.

Newly built homes

A newly-build house which is unoccupied and unfurnished is entitled to an initial one-month exemption from council tax, providing it remains empty.