Sheltered housing accommodation is available to council tenants, non-council tenants and Housing Association tenants.
Within these pages you can find out more about:
Leicester City Council manages 14 sheltered housing schemes across the city, enabling people to live as independently as possible, whilst also receiving the help and support they need in a familiar and friendly community setting.
All homes are fitted with a LeicesterCare emergency alarm system, which enables tenants to summon help in an emergency, 24 hours a day, any day of the year.
Sheltered housing officers contact tenants on a daily basis, if required, to check everything is okay and to see if they require any assistance. Tenants can request that sheltered housing officers do not visit if they wish.
All sheltered housing schemes are non-smoking in communal areas, although tenants are able to smoke in their own flats if they wish. Cats and dogs (except guide and assistance dogs) are not permitted.
All flats and studios in sheltered housing schemes are offered on a secure tenancy basis and residents have the same rights as all other council tenants, although sheltered housing tenants do not have the ‘right to buy’ their property. Repairs are carried out by Housing Services.
In most cases the weekly rent and facilities charges are payable to Leicester City Council, although Housing Benefit may be paid if applicable. See our Benefits and Payments section for advice about claiming benefits.
To apply for sheltered housing you must be aged 50 or over, but preference is normally given to people aged 60 and over. Properties are offered in the same way as all other council properties - using the HomeChoice scheme.
You should complete and return a housing application form. Forms are available from local neighbourhood housing offices and Housing Options.
When you sign for a Sheltered Housing tenancy you will be given a copy of the Sheltered Housing Tenants' Handbook. This contains a range of information that will be helpful to you during the course of your tenancy and includes sections on:
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Our Service Standards
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Emergency contact numbers
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Your responsibilities as a tenant
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Living in your home
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Role of the Neighbourhood Housing Office and Estate Management Officer
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Communal areas
Housing Options Centre
Phoenix House
1 King Street
Leicester, LE1 6RN (public access via Welford Place)
Tel: 0116 252 7008
Deaf and hard of hearing textphone users: 18001 0116 252 6283
Email: landlordservices@leicester.gov.uk
