Contact Us

General cleansing, recycling and waste enquiries:

•  Telephone: 0116 252 7002  (Mon-Fri between 8am-6pm)

• E-mail: customer.services@leicester.gov.uk 

• Online: Recycling and Waste online enquiry form.

• Please note: for reporting abandoned vehicles, blocked street drains and gullies and other related problems use this Street Care and Cleaning general enquiries online form instead.

Orange bag recycling: bag request and feedback

• If you require additional bags please complete our online order form to request more orange bags.

• If you have a query/comment about the orange bag recycling scheme please complete the orange bag recycling enquiry form.

Permit to tip at Freemans Common

• If you live in the city and wish to use a van/pickup or trailer at Freemans Common community recycling centre you can apply for a permit by telephone 0116 216 1914, or fax 0116 252 8592 or apply online for your permit to tip. Please note: non-household materials are not accepted, only Leicester city residents can apply.

 Bulk collection request

• Book a bulk collection online if you have bulky items such as sofa, fridge, mattress, TV or garden waste to be disposed of.

Real nappy lending kit request

• To request a free lending kit please complete an online Real nappy lending kit request form  and submit it to us. The lending kits are available in different sizes for a two-week trial period.

 Compost bin request

• To order a compost bin please visit getcomposting.comwebsite or call 0844 571 4444.

• If you would like to order free compost bins for a school or for your organisation please complete  the compost bin order form. Schools are entitled to two free compost bins. Requests from charities and other organisations are also considered.