To help you get the most from leicester.gov.uk, we've listed advice and guidance below.
Finding what you need
Leicester.gov.uk contains much information so we have organised this so you can find what you need easily and quickly.
There are several ways to find information:
- our home page features a directory highlighting key information and services. Use these headings to go to themed landing pages with popular links, contact details, online services and more
- the A to Z of Services is a directory of our key information and services
- our Site Map is an overview of leicester.gov.uk, which you can use to access content
- use our Google Search to find information and services.
- see our latest News by using the link on our home page.
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Our content and services
You can quickly access key content and services by clicking the directory headings on our home page.
These landing pages highlight the main content of leicester.gov.uk along with contact details, online services, popular links and other useful information:
Advice and Benefits
Find out how to get advice, how to apply for benefits and similar services.
Business
Advice, information and support for businesses located in or looking to relocate in Leicester.
Community and Living
Information for our communities and support; how to join your local library; reporting anti-social behaviour and much more.
Council and Democracy
How the city council operates, local democracy, the role of our councillors, and plans for Leicester.
Education and Learning
School admissions, adult learning, childcare, schools and colleges, special educational needs, and how we’re Building Schools for the Future.
Environment and Planning
How we maintain the city centre and elsewhere; planning information; recycling advice; street care information; and what we’re doing to regenerate Leicester.
Health and Social Care
Support for carers; how to adopt or foster a Leicester child; information on mental health issues; and where to find your nearest doctor and hospital plus more.
Housing
Get information on advice and benefits; help for private tenants; how and where to pay your council tax; where to request repairs and other topics.
Jobs and Careers
Check our latest job vacancies and find out how to apply.
Leisure and Culture
Our leisure and cultural services - arts and entertainment, museums and galleries, and parks and sports. Plus What’s On event listings for the city and county.
Transport and Streets
How we manage Leicester’s streets; information on the latest road works; where to park in the city centre; street cleaning and more.
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Finding your way around leicester.gov.uk
If you get lost, all our pages have key navigation links within the black masthead. These are A to Z and Search.
Once you access our content, links within that section appear on the left-hand side of the page. You can use these links to access other related information.
You can get back to our home page by clicking on the council logo in the top left-hand corner of each page.
Please note that some pages and online services do not have left-hand side navigation. These areas are hosted by third party organisations. We aim to introduce standard navigation soon across leicester.gov.uk wherever possible.
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Accessing our content and services
We want all leicester.gov.uk users to access our information and services. We have regularly tested our website to ensure it is fully accessible in the most popular web browsers and main computer operating systems.
Each browser has options to customise the way pages are displayed, so you may change the settings to suit your preferences. You may be able to change the font, text size and colours so that you can read the text more easily.
For example, in Microsoft Internet Explorer you can change the size of text by selecting View >> Text Size from the menu.
We always ensure that as much of our website as possible is accessible to users with disabilities using text readers.
You can use the following government standard access keys on leicester.gov.uk:
S - unused
1 - Home page
2 - unused
3 - Site map
4 - Search
5 - unused
6 - Help
7 - unused
8 - Terms and conditions
9 - Feedback form
0 - Access key details
We have also selected information on leicester.gov.uk in Bengali, Gujarati, Punjabi, Urdu and Somali.
Portable Document Files (PDFs)
When our documents are too large to convert into web pages, they are sometimes available as downloadable Portable Document Files (PDFs).
To view PDFs you need Adobe Reader, which can downloaded at http://access.adobe.com*.
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Bookmarking our pages
You can bookmark our pages so you can find these again:
- To do this in Microsoft Internet Explorer select Favourites >> Add to Favourites
- To do this in Firefox select Bookmarks >> Bookmark This Page
- To do this in Safari select Bookmarks >> Add Bookmark
- To do this in Opera select Bookmarks >> Bookmark Page.
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You can subscribe to any of our RSS feeds. To do so, you need to download free news reader software. For further instructions, see our RSS Feed help pages.
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Page attachments
Portable Document Files (PDFs)
When our documents are too large to convert into web pages or must be published quickly, they are sometimes available as downloadable Portable Document Files (PDFs).
PDFs are also used where we want to retain the original print quality and layout of a document or publication. Such as Leicester Link, our civic magazine or One Leicester, our strategy for the future of Leicester.
To view PDFs you need Adobe Reader, which can be downloaded at http://access.adobe.com*.
Word documents
A tool to help you view Microsoft Word documents can be downloaded at Word Document Viewer*.
Excel files
A tool to help you view Microsoft Excel files can be downloaded at Microsoft Excel Viewer*.
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Audio Content
To hear our audio content, click on the file and this will automatically open and play via your computer's media player.
If not, download the file and play it using free downloadable media player software (depending on your computer's operating system):
Windows
Microsoft Windows Media Player*
QuickTime Player*
WinAmp*
Apple Mac
QuickTime Player*
Linux
Real Media Player*
Tell us what you think
We want to hear from you if you find anything on leicester.gov.uk that doesn't work or could be improved. Just contact our Web Team.
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*Links open new browser windows. Leicester City Council is not responsible for the content and services provided on external websites or any third party software downloaded to your computer.
