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Office and phone line closures during festive bank holidays

Our offices and phone lines will be closed between 25-27 December and 1 January. For emergencies please check our out of hours numbers.

Council tax support

Council tax support will help to pay up to 80 per cent of your bill - if you are on a low income and have savings less than £6000. Pension-age support can help towards 100 per cent of your bill if you are on a low income and have savings less than £16000.

What does the scheme take account of? 

  • Your needs
  • Your capital
  • Your household income
  • Band of your property
  • Upper limit - maximum support is 80 per cent of the charge for your tax band.
  • Minimum amount - If your reduction, when calculated, is less than £4.55 per week, no reduction will be awarded.  

The full rules governing our scheme are available at the bottom of this page. In summary: 

  • You now have to contribute at least 20 per cent towards your tax bill – about £305 a year for a band A property – no matter what benefits you receive.
  • Support has been capped to a band B value – currently £1,783.06. This means that if you live in a property that is above band B the most you will receive is £1,426.44.
  • You will have to pay the full tax bill if you have more than £6,000 or £16,000 if you are of pensionable age in savings or investments (some savings/investments are exempt).
  • We will only pay towards the tax bill when you are awarded more than £4.55 per week through the scheme.
  • We have removed the second adult rebate, where some people used to get a reduction on their tax bill if another adult, who wasn’t their partner, lived with them. 

Before you apply

 

How to apply


Other support to help pay 

The council tax discretionary relief could also help if you are struggling to pay. 

Universal Credit 

If you have applied for Universal Credit and you are liable for council tax you will still need to apply for support. Please contact us to discuss your account whilst your claim for Universal Credit is being assessed.